Privacy Policy

Axle Repair Inc. DBA Axle Mobility ("Axle," "we," "us," or "our") provides software and services for commercial fleet repair operations. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at https://axlemobility.com, request information from us, communicate with us, receive text messages from us, or use Axle services.

If your organization uses Axle, we may process information provided by or on behalf of that organization to deliver the services under our agreements with that organization.

1. Information We Collect

We collect information that helps us operate our website, communicate with customers and business contacts, and provide Axle services. This may include:

• Contact and business information, such as name, work email address, phone number, company, role, and message details.
• Account and service information, such as account details, communication preferences, and information your organization provides or makes available through Axle services.
• Communications information, such as emails, support requests, form submissions, call notes, customer feedback, and text-message preferences or consent status.
• Billing and administration information, where applicable, such as billing contact information and account or transaction records.
• Website and device information, such as IP address, browser type, device information, pages visited, referring pages, cookies, and similar analytics information.

2. How We Collect Information

We collect information:

• Directly from you or your organization, including through website forms, demo requests, onboarding, support, account setup, and use of Axle.
• From customers, fleet operators, service providers, vendors, or other authorized users who provide business contact information to use Axle.
• When you communicate with us by email, phone, text message, web form, or other channels.
• Automatically when you use our website or services, including through cookies, logs, analytics tools, and similar technologies.
• From public sources, business records, or third-party services where permitted and relevant to our business operations.

3. How We Use Information

We use information to:

• Respond to inquiries, provide demos, support customers, and communicate with business contacts.
• Provide, operate, secure, maintain, and improve our website and services.
• Create, administer, authenticate, and support user accounts.
• Coordinate service-related communications, including account, support, operational, repair-dispatch, and status-update messages.
• Send transactional, administrative, support, service, account-related, and SMS/text message communications.
• Process payments, manage billing, enforce terms, prevent fraud, protect our services, and comply with legal obligations.
• Analyze usage, improve performance, understand customer needs, and collect feedback.
• Send marketing or promotional communications where permitted by law and consistent with user preferences.

If we need to use your information for a materially different purpose, we will seek consent where required by law.

4. SMS/Text Messaging

Axle may send transactional text messages to customer users, service-provider contacts, vendor contacts, or other business contacts involved in Axle-supported workflows when SMS notifications are enabled or requested for that contact.

These messages may include account, support, service, repair-dispatch, status, and related operational updates. Message frequency varies based on account activity, service activity, and customer-requested workflows. Message and data rates may apply. Recipients may reply STOP to unsubscribe or HELP for help.

Axle does not use repair-dispatch SMS messages for marketing or promotional campaigns. We do not share, sell, rent, or otherwise provide mobile phone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

5. How We Share Information

We do not sell personal information. We share information only as needed to operate Axle, provide our services, support customers, comply with law, or complete business transactions. This may include sharing information with:

• Your organization, customers, fleet operators, service providers, vendors, or authorized users where needed to provide Axle services or support customer-requested workflows.
• Service providers and processors that support our operations, such as hosting, analytics, communications, payment processing, security, customer support, and data processing vendors.
• Professional advisors, legal authorities, or other parties where necessary to comply with law, enforce agreements, protect rights, prevent fraud, or respond to legal process.
• A successor or buyer in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.

We require service providers and processors to use information only for the purpose for which it was provided and to retain it only as long as reasonably necessary for that purpose.

For clarity, mobile phone numbers, SMS opt-in data, and messaging consent information are not shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Analytics

We may use cookies, analytics tools, logs, and similar technologies to operate our website and services, understand usage, protect our services, improve performance, and support product or marketing analytics. Your browser may allow you to block or delete cookies, but some features may not work properly without them.

7. Retention and Security

We retain information for as long as reasonably necessary to provide our services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and preserve appropriate business records.

We use reasonable administrative, technical, and organizational safeguards designed to protect information under our control. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices

Depending on the law that applies, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information, or to withdraw consent where processing is based on consent. To make a privacy request, contact us at hi@axlemobility.com. We will respond in accordance with applicable law.

If your account is provided by an organization, some requests may need to be handled by that organization.

You may opt out of marketing communications by using the unsubscribe instructions in those messages or by contacting us.

You may opt out of SMS messages by replying STOP to a message where that option is available. You may also contact Axle or view your account's profile to update communication preferences.

9. Third-Party Links

Our website and services may contain links to websites or services that Axle does not operate. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review their privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the "Last Updated" date. If required by law, we will provide additional notice.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our processing of information, contact us at:

Axle Repair Inc. DBA Axle Mobility
8605 Santa Monica Blvd PMB 363434
West Hollywood, CA 90069
Email: hi@axlemobility.com
Phone: +1 (323)-970-AXLE (2953)